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Frequently Asked Questions

  • What are the top benefits of using Zen Essentials by Alexes Hazen, MD skincare products?
    Zen Essentials by Alexes Hazen, MD skincare products offer a range of benefits, including nourishing and hydrating the skin, promoting a more radiant complexion, reducing the appearance of fine lines and wrinkles, and enhancing overall skin health.
  • Are Zen Essentials by Alexes Hazen, MD skincare products suitable for sensitive skin types?
    Yes, Zen Essentials by Alexes Hazen, MD skincare products are specifically formulated with gentle, non-toxic ingredients suitable for sensitive skin types. However, we always recommend performing a patch test before full application to ensure compatibility with your skin.
  • Are Zen Essentials by Alexes Hazen, MD products cruelty-free and gluten-free?
    Yes, all Zen Essentials by Alexes Hazen, MD products are cruelty-free, SLS free, paragon free and gluten-free. We do not test our products on animals.
  • How do I select the perfect products for my skincare regimen?
    To select the perfect products for your skincare regimen, we recommend considering your skin type, concerns, and goals. Our skincare line is meant for all skin types so surely there is something there for you! You can also consult with a skincare professional or dermatologist for personalized recommendations.
  • What types of ingredients are used in your skincare formulas?
    Our skincare formulas contain a blend of natural botanical extracts, antioxidants, probiotics, vitamins, and other nourishing ingredients. We prioritize using high-quality, effective ingredients to promote healthy and radiant skin. Here is a list of our key ingredients for more information: key ingredients.
  • Which products do you recommend using in my daily skincare routine?
    For a daily skincare routine, we recommend starting with our Zen Essentials Scrub followed by our Milky Facial Cleansing Drops, Longevity Drops and Zen Hydration Bomb. Additionally, incorporating targeted treatments such as our Zen Essential Scar Cream can address specific concerns.
  • Do your products contain synthetic fragrances or artificial colors?
    No, Zen Essentials by Alexes Hazen, MD skincare products are free from synthetic fragrances and artificial colors. We prioritize using naturally-derived scents and colors whenever possible.
  • Are Zen Essentials by Alexes Hazen, MD skincare solutions suitable for all age groups and skin types?
    Yes, our skincare solutions are formulated to be suitable for all age groups and skin types. Whether you have dry, oily, combination, or sensitive skin, there's a Zen Essentials product to meet your needs.
  • How can I track my order, and what is the return policy?
    Shipping Policy Items will be fulfilled within 1-2 business days of placing an order. Any orders placed after 1pm EST will be fulfilled the following business day. Any orders placed Friday after 12pm EST will be fulfilled on Monday (excluding holidays or office closings). ​ We ship via USPS Priority Mail only. ​ FREE SHIPPING ON ORDERS OVER $100 Return & Exchange Policy You may return unopened, unused, and undamaged item(s) within 14 days of purchase date for a full refund. This does not include shipping costs which will be the responsibility of the sender. If return is result of a damaged or defective item, we will pay for shipping costs to return the item(s). If you need to return an item, please contact us at admin@alexeshazenmd.com or call us at (917)301-6563.
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